PC Virus & Malware Removal in Amherst, NY

Honest PC Virus & Malware Removal for Windows 10 and Windows 11

If your PC is doing things it shouldn't (browser hijacked to weird search pages, pop-ups everywhere, programs running you didn't install, the whole machine slowed to a crawl, or worse, a ransom note demanding bitcoin) we can help. We're a drop-off computer repair shop in Amherst, NY, and PC virus and malware removal is one of our core services. Bring the machine in, we run a real diagnostic, we tell you what's actually going on, and we give you a quote before any work starts. No upsells, no fake urgency, no "your computer has 1,247 critical errors that must be fixed immediately" routine.

Windows is the bigger malware target. There are roughly five times more Windows machines in the world than Macs, so attackers spend most of their effort there. The threat landscape on PC is wider than on Mac: drive-by infections from malicious websites and ad networks, exploited Office documents and PDFs, phishing emails that drop trojans, ransomware operators who specifically target Windows networks, fake software updaters, malicious browser extensions, and the steady drumbeat of bundled adware that comes with free software downloads. Modern Windows 11 has genuinely good built-in protection, but no defense catches everything, and human behavior (clicking the wrong link, opening the wrong attachment, downloading the wrong installer) still bypasses every security layer in the world.

The first thing worth knowing: a slow PC is not always infected. We see a lot of customers convinced they have a virus when what they actually have is a five-year-old laptop with a spinning hard drive that's failing, or a desktop with so much accumulated junk that Windows can't get out of its own way. We'll run the diagnostic, we'll tell you the truth, and if you don't have malware we won't sell you malware removal. We service every kind of Windows machine: Dell, HP, Lenovo, ASUS, Acer, MSI, Microsoft Surface, custom-built desktops, gaming rigs, Windows tablets, and the older machines still running Windows 10 because their hardware can't do Windows 11.

What's Actually on Infected PCs These Days

The malware landscape on Windows is broad. Here's what we actually see come through the shop, in roughly the order of frequency:

• Adware and PUPs (Potentially Unwanted Programs): by far the most common category. These arrive bundled with free software, "free PDF converter" tools, fake browser extensions, and "PC speedup" utilities. Symptoms: pop-up ads, browser homepage changes, search hijacks, and a general sense that the machine is doing things you didn't ask it to do. Annoying but rarely dangerous. Cleanable.
• Browser hijackers: a specific subcategory of adware that specializes in your browser. Your homepage gets pointed at a weird search portal, your default search engine changes, you get redirected to ad-stuffed pages when you try to visit normal sites. Common ones include various Yahoo redirects, Bing-Yahoo hybrids, and search portals named after random words. They install through browser extensions, modified shortcuts, registry tweaks, and sometimes group policy changes.
• Tech support scareware: the "your computer has 1,247 critical errors, call this number" pop-up. This is a hugely profitable scam that costs people thousands of dollars when they fall for it. The pop-up itself is what we're removing. If you actually called the number and gave them remote access, that becomes a much bigger cleanup because we have to assume the entire machine is compromised.
• Trojans: programs that pretended to be something legitimate (a free game, a "video codec," a cracked piece of software) and turned out to be malicious. Trojans can do anything: install backdoors, steal saved passwords, log keystrokes, recruit your computer into a botnet that attacks other systems, mine cryptocurrency in the background. Common delivery: pirated software, fake software cracks, malicious email attachments.
• Stealers: a specific category of trojan that goes after credentials. Modern stealers like RedLine, Raccoon, and Lumma scrape saved passwords from your browsers, cookies that let attackers bypass two-factor authentication, cryptocurrency wallet files, gaming account credentials, and sometimes screenshots of your activity. Stealers ship the haul to attackers and then often delete themselves, so you might not even know your data was taken.
• Ransomware: the worst of them. Ransomware encrypts your files and demands payment for the decryption key. Modern ransomware encryption is essentially unbreakable, which is the whole point of the attack. We can clean the ransomware off the machine so it's safe to use again, restore your files from backup if you have one, and pull any unencrypted shadow copies the ransomware missed. We do not pay ransoms on your behalf and we strongly advise against paying. Roughly half the time the attackers don't actually decrypt your files even after you pay.
• Fake software updates: a pop-up tells you Flash, your browser, Chrome, or some plugin needs updating. You click it. You install something that looks like an update but is actually a trojan. Real software updates do not work this way. Browsers update themselves silently. Flash hasn't existed since 2020. Anyone telling you to "update Flash" is lying.
• Malicious Office documents: Word documents, Excel spreadsheets, and PDFs that contain macros, embedded scripts, or exploits that drop malware when you open them. This is how a lot of business infections start: an employee gets an email that looks like a legitimate invoice or document, opens it, clicks "enable content" when prompted, and a trojan drops onto the system. Modern Office is more cautious about macros than older versions, but the technique still works on people.
• Cryptojackers: malware that uses your PC\'s processor and graphics card to mine cryptocurrency for the attacker. Symptoms: machine running hot, fan blasting at full speed, performance trash even when you're not doing much, electricity bill creeping up. Almost always comes from a malicious browser extension, a compromised website, or pirated software.
• Rootkits and bootkits: rare but real. These embed themselves below the operating system, in the boot process or kernel, and survive normal cleanup attempts. Modern Windows with Secure Boot makes these much harder than they used to be, but we still occasionally see machines so deeply compromised that the only fix is a clean reinstall plus a firmware refresh.

Signs Your PC Is Infected

Some signs are obvious, some are subtle. Worth a look at the machine if you\'re seeing more than one or two of these:

• Pop-up ads on your desktop, including in apps that aren\'t web browsers
• Your browser homepage or search engine has changed by itself
• You\'re being redirected to websites you didn\'t click on, especially weird ones
• Programs you don\'t remember installing are showing up in the Start menu or system tray
• Windows Defender or your antivirus has been disabled and won\'t turn back on
• The machine is running hot, the fan is constantly spinning fast, and the battery dies quickly
• Programs are crashing more than usual or refusing to start
• The cursor is moving on its own, or windows are opening and closing without input
• You can\'t access certain websites, especially security-related ones (Microsoft, Malwarebytes, antivirus vendors)
• Friends or coworkers are getting messages or emails from your account that you didn\'t send
• Files have been renamed with strange extensions (.locky, .crypto, .encrypted, random hex strings) and you can\'t open them
• A full-screen warning is telling you to call a phone number or pay to "fix" your computer
• Windows is asking for your password to authorize things you didn\'t initiate
• Your browser bookmarks or saved passwords are missing or have been changed
• Task Manager shows processes you don\'t recognize using a lot of CPU or memory

If you\'re seeing the ransom-style warnings (encrypted files, demand for payment, countdown timer) please don\'t try to fix it yourself and don\'t pay. Disconnect the PC from your network so it can\'t spread, and call us to schedule a drop-off. The faster we get to it, the better the chances of recovering anything.

How Our PC Virus Removal Process Works

Every infected PC that comes through our shop goes through the same general flow. The exact tools and steps vary based on what we find, but the rhythm is consistent:

1. Scheduled drop-off and intake.You call to schedule, you bring the PC in at the agreed time. We talk through what\'s been happening: when the symptoms started, what you might have clicked or installed, what error messages you\'ve seen. This conversation often gives us a real clue about which type of infection we\'re dealing with before we even boot the machine.
2. Free diagnostic.We boot the PC and inspect what\'s actually going on: running processes, scheduled tasks, registry run keys, services, browser extensions, hosts file, and the usual hiding spots. We run multiple scanners with different detection engines because no single product catches everything. We figure out what we\'re dealing with before quoting any work.
3. Honest quote.We tell you what we found and what the cleanup looks like. If it\'s a quick adware removal, the quote reflects that. If it\'s a deep infection that needs a Windows reinstall, the quote reflects that too. You decide whether to proceed. The diagnostic is free and you can take the machine elsewhere with no charge if you\'d prefer.
4. Targeted cleanup.For most infections (we estimate 70 percent), we can do a targeted cleanup: removing malicious files, registry entries, scheduled tasks, services, browser extensions, and shortcuts. We then verify the symptoms are actually resolved by using the machine normally, not just by running another scan.
5. Clean Windows reinstall when needed.For the remaining 30 percent (deep infections, system file modifications, persistent malware) we recommend a full reinstall. We back up your personal files first, wipe the drive, install a fresh copy of Windows, restore your files, and reinstall the software you need. This is the most thorough fix and the only way to be certain on serious infections.
6. Hardening and verification.Before you pick up the PC, we make sure Windows Defender is on and current, check that critical security updates are installed, remove suspicious browser extensions you may not have intended to install, and verify the machine behaves normally across reboots. We\'re not just running a scan and calling it done.
7. Pickup and walkthrough.When you come to pick up the PC, we\'ll walk you through what we found and the small handful of habits that prevent reinfection. Two minutes here saves a lot of grief later.

Why We Don\'t Do Remote PC Virus Removal

You\'ll see services online offering remote virus removal, where they connect to your PC over the internet and clean it from wherever they are. Some of these services are legitimate. We don\'t operate that way, and there\'s a real reason: when malware has compromised a PC, the malware itself can interfere with cleanup tools. Some infections actively block antivirus software from running. Some hide in places that only show up when you boot from external media (which is hard to do remotely). And worst case, if the infection includes a keylogger or remote access trojan, the technician on the other end of a remote session is potentially exposing themselves to whatever\'s on your machine, with no real way to verify the cleanup is complete.

When the PC is physically in our shop, we can boot from clean external media, run scanners offline, manually inspect the file system and registry, and verify the machine is genuinely clean before it goes back to you. It\'s a longer process than a remote session, but it\'s the difference between actually fixing the problem and putting a band-aid on it.

We also won\'t ask you for remote access over the phone. If anyone calls you claiming to be from Microsoft, your ISP, "Windows technical support," or any similar-sounding outfit, asking for remote access to fix a problem they say you have, that\'s the scam. Microsoft does not call you. Your ISP does not call you about viruses. Apple does not call you about your Windows PC.

How Windows 10 vs Windows 11 Affects the Cleanup

The general approach is the same on both, but a few things differ in practice. Windows 11 has stricter requirements for low-level drivers and kernel-mode software, which makes some categories of malware harder to install in the first place. Secure Boot is required by default on Windows 11, which prevents most bootkit-style infections. Microsoft Defender on Windows 11 is also somewhat more aggressive about blocking ransomware-like behavior than on Windows 10.

That said, the bulk of malware we see on PCs (adware, browser hijackers, scareware, trojans, stealers) targets the user rather than the operating system. Whether you\'re on Windows 10 or Windows 11 doesn\'t much matter to those threats. They get installed because the user clicked something, typed a password, and approved an installation. No version of Windows protects you from yourself.

Older Windows machines (Windows 7, Windows 8.1) are a separate conversation. Microsoft stopped issuing security updates for those versions years ago, which means new vulnerabilities don\'t get patched. We can still clean infections off them, but we\'ll have an honest discussion about whether the machine should be upgraded to Windows 10 or 11, or whether the hardware is old enough that the right answer is replacement. Purchase consulting is a free conversation if you\'re weighing options.

Common PC Infection Scenarios We See in Western New York

Patterns repeat. Here are the situations we end up handling most often in the shop, all anonymized:

The "Free PDF converter" home PC

Someone needed to convert a PDF, searched for a free tool, downloaded the first thing that looked legitimate, and now the browser has three new toolbars, the homepage points to a search portal nobody asked for, and ads are showing up everywhere. This is the most common thing we see. The actual PDF converter (if it even works) came bundled with adware that took over the system. Routine cleanup. We use these visits as a teaching moment: free software bundled with installers is the single largest source of home PC adware, and the "express install" option almost always means "install three other things you didn\'t ask for."

The "Microsoft called me" PC

Someone got a phone call (or saw a pop-up that gave them a phone number to call) claiming to be Microsoft technical support. The caller said the PC was infected, asked for remote access, "fixed" it, and charged a few hundred dollars on a credit card. Sometimes the caller also installed actual remote access software while they were in there, or set up scheduled tasks to "monitor" the machine. We treat these PCs as fully compromised, which means a clean reinstall plus changing all important passwords from a different device. The hardest part is convincing the customer they got scammed, because the caller was very convincing and they paid real money.

The home office PC after a phishing email

Someone in the household opened an email that looked like it was from a vendor, a bank, or a colleague. The email had an attachment or a link. They opened it. Now Windows Defender is showing alerts, the browser is acting weird, and they\'re worried because they do their banking on this machine. We treat these as potentially serious because phishing emails often lead to credential theft, not just adware. We clean the machine, and we have a serious conversation about changing the bank password, the email password, and any account that uses the same password. Sometimes we recommend a clean reinstall just to be safe.

The student\'s gaming laptop loaded with sketchy stuff

Common during summer when kids are home from school. The pattern: a teenager installed "free Roblox" something, cracked Minecraft mods, free game cheats, or pirated software. Now the laptop has a buffet of adware, a few cryptojackers, occasionally a stealer that grabbed their gaming credentials. Cleanup is straightforward once we know what we\'re looking at. We sometimes also recommend setting up a separate Windows user account with limited permissions so the same thing doesn\'t happen again.

The small business PC after a fake invoice

An employee at a Western New York small business opened an email that looked like an invoice from a vendor. The PDF attachment had a malicious payload. Now the machine is acting strange and the business owner is worried because that PC has access to QuickBooks, customer files, and payroll. This is the dangerous one because business malware is often trying to spread to other machines on the network, capture credentials, or position itself for a ransomware attack. We isolate the machine, clean it thoroughly, and have a serious conversation with the owner about backup, email security, and whether other machines on the network should be checked too.

The ransomware call

The phone rings, someone\'s files are encrypted with strange extensions, there\'s a ransom note on the desktop demanding payment in bitcoin within 72 hours. We handle these regularly. The honest conversation: the encryption itself is usually unbreakable, the ransomware needs to come off the machine before it can be safely used, and recovery depends entirely on whether they have a working backup. We do not pay ransoms, we strongly advise against paying, and we work with the customer on what\'s actually recoverable.

Why Choose Us for PC Virus Removal in the Amherst & Buffalo Area

You have options. There are big-box retailer service counters at Best Buy, there are national chains, there are remote services online, and there are other local shops. Here\'s what\'s true about us:

The work happens here in Amherst. Your PC doesn\'t get shipped to a warehouse. We don\'t subcontract. The same shop that quoted you the work is the shop that does the work. If you have a question while we have your machine, you call our shop and you get the person actually working on it.

We diagnose before we quote. We don\'t estimate over the phone. We don\'t guess. We look at the PC, we tell you what we found, and then we tell you what it costs. The diagnostic is free, and if you don\'t have a virus we won\'t charge you for virus removal.

We don\'t upsell. If your PC needs virus removal, that\'s what we\'ll quote. We don\'t slip in "while we\'re at it" charges or sell you software subscriptions you don\'t need. If we think there\'s something else worth doing (an SSD upgrade for a slow machine, a backup setup since you just learned what ransomware is) we\'ll mention it once and let you decide.

We do both Windows and Mac. A lot of repair shops only really know one platform well. We work on PCs every day: Dell, HP, Lenovo, ASUS, Surface, custom builds, gaming rigs, business laptops, the lot. We also handle Mac, which is rarer in our business but a core part of what we do. Mac virus removal is its own page if you also have a Mac.

Drop-off only, by appointment, on purpose. We don\'t do on-site, we don\'t do remote, and we don\'t do walk-ins. Working on a machine in the shop with proper tools and clean media is how you actually fix problems. The appointment system means every PC gets real attention rather than getting buried in a queue.

We\'re located on North French in the Amherst / Tonawanda area, easy access from the I-290, Sheridan Drive, Maple Road, and Niagara Falls Boulevard. Customers regularly drive in from across Western New York: Williamsville, Tonawanda, Kenmore, North Buffalo, the UB North Campus area, and the surrounding Amherst neighborhoods. Parking is right at the building.

How Pricing Works for PC Virus Removal

We don\'t post a flat rate, and there\'s a real reason for it: the right price genuinely depends on what we find. A basic adware cleanup on a relatively healthy machine is one thing. A fully infected PC that needs a clean Windows reinstall plus data backup plus software reinstallation is a totally different scope of work. Quoting either one without looking at the machine would mean either overcharging easy jobs or underquoting hard ones.

What we can promise:

• The diagnostic is free. We look at your machine and tell you what\'s wrong before we quote anything.
• You get a real quote with a real number before any work happens. No "we\'ll figure it out as we go."
• No surprise charges. The price we quote is the price you pay, unless we find something genuinely unexpected, and we call you first if that happens.
• You can walk away after the diagnostic with no charge. If you decide not to do the work or want a second opinion elsewhere, that\'s fine. Take your PC and go.

How to Avoid Reinfection on Your PC

We\'ll cover this when you pick up the machine, but here\'s the short version. Most PC infections are preventable, and the prevention isn\'t complicated.

Don\'t install free software from random websites. If you need a free PDF reader, get it from the actual maker\'s site, not from "freepdfdownload-deals.net" or whatever shows up in a search ad. Free software bundled with installers is the single biggest source of home PC adware. The "express install" option almost always means "install three other things you didn\'t ask for." Always pick custom install and uncheck everything you don\'t recognize.

Don\'t click pop-ups telling you Flash, Java, your browser, or any plugin needs updating. Real updates don\'t work that way. Browsers update themselves silently. Flash hasn\'t existed since 2020.

Don\'t open email attachments you weren\'t expecting, even if they look like they\'re from someone you know. Email addresses are easy to fake, and a lot of business email accounts get compromised and used to send malware to the contact list. If you weren\'t expecting an attachment, call or text the person and ask before opening.

Don\'t call phone numbers from pop-up "virus warnings." Microsoft, Apple, and your ISP do not warn you about viruses with pop-ups that include phone numbers. That\'s the scam.

Keep Windows updated. Microsoft\'s monthly security updates patch real vulnerabilities, and skipping them leaves doors open that don\'t need to be open. Same goes for browser updates and updates to anything that touches the internet.

Back up your important files. We can fix almost anything, but ransomware that\'s already encrypted your files is the one situation where prevention is dramatically better than recovery. We can set up a backup the next time you bring the PC in if you don\'t have one yet.

What to Do Right Now If You Think Your PC Is Infected

If you\'re reading this on the infected machine, a few quick things while you wait to schedule a drop-off:

Stop using the PC for anything sensitive. No banking, no logging into email, no entering passwords or credit card numbers. The longer the malware is active, the more it can do.

If you can, disconnect from the internet. Unplug the ethernet cable, turn off Wi-Fi, or unplug the router for a minute. This stops most malware from talking to its operators and prevents it from spreading to other machines on your network. It also halts ransomware in progress from encrypting more files.

Don\'t try to clean it yourself by downloading random tools you find through a search. A lot of "free virus removal" tools are themselves malware, especially the ones that show up in search ads. Even legitimate tools can be tricky on an active infection.

Don\'t pay any pop-up demanding payment, and don\'t call any phone number a pop-up tells you to call. Tech support scams cost people thousands of dollars and we see victims of them every month.

If you already entered passwords or financial info on the PC after you suspect the infection started, change those passwords from a different device (your phone is fine). Start with email and banking. Call your bank if a payment method was used.

Then call us at 716-771-2536 to schedule a drop-off. We\'ll set up a time, you bring the PC in, and we\'ll get to work.

Service Areas for PC Virus Removal

Customers regularly drop off PCs from across Western New York:

• Amherst, NY
• Buffalo, NY
• Williamsville, NY
• Tonawanda, NY
• Cheektowaga, NY
• Clarence, NY
• Kenmore, NY
• Lancaster, NY

Frequently Asked Questions

PC and Windows-specific questions we hear at the counter.

• Is Windows Defender enough, or do I need a paid antivirus?

  For most home users, Windows Defender (now called Microsoft Defender) is genuinely good. Microsoft has spent years rebuilding it, and in independent lab testing it consistently scores in the same range as the major paid products. It's built into Windows 10 and Windows 11, it updates automatically, it doesn't nag you, and it doesn't slow your machine down the way some third-party products do.

  The exceptions where paid antivirus might make sense: small businesses with compliance requirements, machines used by family members who frequently install random software, or situations where you want centralized management across multiple devices. We'll tell you honestly if your situation fits one of those. For a home user just running their computer normally, paying for antivirus is mostly throwing money away.

• Do you take PC drop-offs without an appointment?

  We work by appointment only, so please call 716-771-2536 to schedule. The drop-off itself takes about 10 to 15 minutes: we go over what's been happening with the PC, take down your contact info and the machine, and give you a realistic timeline. Most appointments can be set up within a day or two.

• Will you wipe my computer to clean it?

  Only if we have to. About 70 percent of the PC infections we see can be cleaned without wiping the system. We use multiple scanners, manually check the spots malware likes to hide (registry run keys, scheduled tasks, services, browser shortcuts, hosts file), and verify the machine is genuinely clean before you take it home.

  The other 30 percent involve infections that have buried themselves so deep, or modified system files in ways that make a real cleanup impossible without rebuilding. For those, we recommend a clean reinstall of Windows: we back up your personal files first, do the rebuild on a fresh system, then put your files back. That's a longer process but it's the only way to be sure.

• My computer says I have hundreds of viruses and wants me to pay to fix them. Is that real?

  That's a scam, and it's called scareware. The "hundreds of viruses found" pop-up is itself the malware. Real antivirus software (including the Microsoft Defender that comes with Windows) does not work that way. It does not pop up demanding payment. It does not tell you to call a phone number. It does not "find" 1,247 critical errors on a clean computer.

  Don't pay them, don't call any number they show you, and don't click any "fix now" buttons. Bring the machine in and we'll remove the scareware. Quick fix.

• Will I lose my files during virus removal?

  In a routine virus removal, no. Your documents, photos, downloads, and email stay where they are. We're removing the malicious software, not touching your data.

  If we determine that a clean reinstall is necessary, your files come back. We back them up, do the rebuild, and restore everything. The only situation where files might be lost is ransomware that's already encrypted them. At that point we're talking about data recovery rather than virus removal, and we'll be honest about what is and isn't recoverable.

• I clicked on something I shouldn't have. How fast do I need to act?

  Faster is better. The longer the malware is active, the more it can do: install additional malicious software, capture passwords as you type them, copy your files, spread to other machines on your network. If you suspect something is wrong, stop using the PC for anything sensitive (no banking, no logins) and disconnect it from the internet by unplugging the ethernet cable or turning off Wi-Fi. Then call us to schedule a drop-off.

  If you actually entered passwords or financial information after you suspect the infection started, change those passwords from a different device immediately, and call your bank if a payment method was on the machine.

• What's the difference between a virus, malware, and ransomware?

  People use these terms interchangeably, which is fine in casual conversation. Technically: malware is the umbrella term for any malicious software. A virus is one type of malware that copies itself between files. Ransomware is a different type that encrypts your files and demands payment. Adware, spyware, trojans, rootkits, and worms are other malware categories.

  For practical purposes, when you bring us a PC that's "got a virus," we don't care what the textbook category is. We figure out what it is, we remove it, we get the machine back to you working.

• Will reinstalling Windows fix the virus?

  For most infections, yes. A genuinely clean reinstall (not the "Reset This PC" option that keeps your files, but a full wipe and reinstall) removes essentially all malware. The exceptions are extremely rare firmware-level infections that survive reinstalls, but those are vanishingly rare in the wild and we'd recognize them.

  The catch: a reinstall also wipes everything else. Your installed programs, settings, browser bookmarks, saved passwords, and personal files all go away. We back up the files we can recover, but you'll need to reinstall your software (or we will, if that's part of what you want done) and reconfigure things. Most people prefer a targeted cleanup if it's an option, and we save the reinstall for cases where it's actually needed.

• Does ransomware encrypt files on my external hard drive too?

  Yes, if the external drive is connected when ransomware hits. Modern ransomware encrypts everything it can reach: your main drive, any external drives plugged in, network drives, cloud-synced folders like OneDrive or Dropbox if they were syncing at the time. This is one of the reasons we recommend backups that aren't always connected: a USB drive you plug in once a week, a cloud backup with versioning, or a real online backup service. Anything that's sitting plugged in 24/7 is at risk.

  If your external drive was hit, we'll be honest with you about what's recoverable. Sometimes the backups on the drive have older versions in shadow copies that we can pull out. Sometimes not.

• Why is my Windows 10 PC running so slow even after virus removal?

  Because slowness is usually not a virus problem to begin with. The biggest culprits are: a spinning hard drive that's aging out (the single most common cause of slow PCs), too much startup software, low memory for what you're running, and Windows simply being older than the hardware. After we clean off whatever malware was there, we'll often suggest a tuneup or an SSD upgrade if those would actually solve the speed issue. The computer tuneup page goes into more detail on what that involves.

• How long does PC virus removal take?

  Most PC virus removals are 24 to 48 hours from drop-off. The cleanup itself is faster than that, but we want to let deep scans run thoroughly and verify the machine is genuinely clean across multiple boots before you pick it up. Rushing this step is how problems come back a week later.

  If a clean Windows reinstall is needed, plan on 48 to 72 hours because we're also reinstalling your software, restoring files, and configuring the system. We'll give you a realistic timeline at drop-off based on what we find.

• How much does PC virus removal cost?

  Quoted after we look at your specific machine. The diagnostic is free. A simple adware cleanup is one price; a fully infected PC that needs a Windows reinstall plus data backup plus software reinstallation is a different price. We give you a real number before any work happens. Call 716-771-2536 or request a quote.