656 North French, Suite 2,
Amherst, NY 14228
Computer Repair Services
What We Do, in Detail
Below is the complete list of services we offer at our drop-off computer repair shop in Amherst, NY. Each links to a dedicated page with more detail. We work on both Mac and PC, and many services have separate pages for each platform with platform-specific guidance. If you don\'t see what you need or aren\'t sure which service applies to your situation, call 716-771-2536 and we\'ll figure it out together.
Repair & Recovery
Virus & Malware Removal
Pop-ups, browser hijacks, ransomware, scareware, and full system infections. We do real cleanup, not just running one tool and calling it done. Available for Mac and PC.
Data Recovery
Failed drives, deleted files, computers that won\'t boot. Free evaluation, no recovery no charge (with disclosed exceptions). Available for Mac and PC.
Hard Drive Replacement
Failing or failed drives replaced with new SSDs. Data migration included. Available for Mac and PC.
SSD Upgrade
The single biggest performance improvement available for older computers. Boot in seconds, programs open instantly. Mac and PC, when the machine is upgradeable.
RAM Upgrade
More memory for machines that support it. Solves "running out of memory" warnings and helps with browser-heavy and multitasking workflows. Mac and PC, when the machine is upgradeable.
Laptop Screen Replacement
Cracked, broken, or damaged laptop screens replaced with quality panels. Mac and PC laptops both serviced.
Laptop Battery Replacement
Worn-out or swollen laptop batteries replaced with quality batteries. MacBook, ThinkPad, Dell, HP, and most other laptops.
Computer Diagnostics
Standalone diagnostic for unclear problems. Free with any repair work, charged separately for diagnostic-only visits where no repair is performed.
Setup & Optimization
Operating System Upgrade
Windows 10 to Windows 11. macOS upgrades. Including pre-upgrade compatibility checks. Available for Mac and PC.
Computer Tuneup
Slow computer that probably doesn\'t need replacing. We figure out what\'s actually slowing it down and fix it. Available for Mac and PC.
New Computer Setup
You bought a new computer; we set it up properly. Migration from the old machine, removing manufacturer bloatware, configuring email and accounts, installing the software you actually use.
Data Transfer
Moving your files, photos, settings, and configurations from an old computer to a new one. Mac to Mac, PC to PC, or cross-platform.
Software Installation
Installing software properly: Microsoft 365, Adobe Creative Cloud, QuickBooks, antivirus, business applications, plus configuring everything to work together.
Data & Accounts
Cloud Backup Setup
Real backup, not just sync services. Configured to actually protect against data loss, including ransomware. Backblaze, IDrive, Carbonite, or whichever service makes sense for your situation.
Email Setup
Email account configuration on Mac Mail, Outlook, Apple Mail, Thunderbird. POP, IMAP, Exchange, Gmail, business email. Including troubleshooting setups that broke after a router or password change.
Password Recovery
Locked out of Windows or macOS? We can sometimes help. Available for Mac and PC. Encrypted accounts (FileVault, BitLocker without keys) cannot be bypassed.
Hard Drive Erasing
Secure data destruction on drives you\'re no longer using. Multi-pass overwrite, certified processes available, suitable for personal privacy or compliance requirements.
E-Waste Recycling
Responsible disposal of old computers and components. Hard drives are securely destroyed before recycling. Sustainable handling of e-waste.
Small Business Services
Small Business IT
Drop-off support for small businesses without full-time IT. Workstation issues, network configuration, email troubleshooting, file sharing, business backup setup.
Printer Setup
Network printer configuration, shared printer setup, printer troubleshooting. Including the surprisingly common "we changed routers and now nothing prints" scenarios.
File Sharing Setup
Network file sharing for small business: shared folders, mapped drives, NAS configuration. Both Mac and PC environments.
Certified Data Destruction
Documented data destruction for businesses with compliance requirements. Drives can be wiped or physically destroyed with certificates of destruction provided.
Consulting
Computer Purchase Consulting
Free conversation if you\'re considering buying a new computer. We help you figure out what makes sense for your needs and budget. We don\'t sell hardware, so the advice is genuinely about what\'s right for you, not about what we have on the shelf.
How We Approach Every Service
Regardless of which specific service brings you in, the approach is consistent:
Free diagnostic. We don\'t charge to look at your machine. We figure out what\'s actually wrong and tell you the truth before quoting any work.
Honest quote. Real numbers, no surprise charges, no upsells you didn\'t ask for. The price you\'re quoted is the price you pay.
Real work. The repair happens here in our shop, on our bench. Not shipped to a regional service center, not subcontracted to third parties.
Mac and PC. Both platforms, every day. We don\'t default to one platform\'s assumptions when working on the other.
Drop-off only, by appointment. The system that lets us give every machine real attention. Walk-ins, on-site, and remote work all compromise quality in different ways.
Honest about limits. If a machine isn\'t worth fixing, we say so. If a service we don\'t offer is what you need, we tell you and often suggest where to go.
Not Sure Which Service You Need?
Many problems aren\'t obvious from a quick description. A "slow computer" might need a tuneup, an SSD upgrade, virus removal, more memory, or some combination. A "computer that won\'t boot" might be a software issue (easy fix), a failing drive (data recovery), or a logic board failure (different conversation entirely). The diagnostic is what figures out which one applies to your specific machine.
The simplest path is to call us at 716-771-2536, briefly describe what\'s going on, and we\'ll either suggest which service is most likely or schedule you for diagnostic to find out. The conversation costs nothing and often saves time later.